Terms of use

Documents Checklist helps you work out which documents an application typically needs, and to organise, store and check those documents. It is operated by the owner of documentschecklist.com (“we”, “us”).

You must be 18 or over. You are responsible for the accuracy of the information you give us and for keeping your sign-in details secure. Tell us if you think someone else has accessed your account.

• It is not legal, immigration, financial or mortgage advice, and we are not an immigration adviser, mortgage broker, lender, embassy or consulate.
• Our checklists are a simple guide based on general information published online. They cover the documents most commonly requested, are not exhaustive, and are not the only documents you may need. Lenders, solicitors, embassies and visa centres may ask for others, and requirements change and differ for your circumstances.
• You should give your documents to your lender, broker, solicitor, or the relevant embassy, consulate or visa centre, who can review them properly. Always confirm the current requirements with them.
• We do not submit applications for you, and we cannot guarantee that an application will be accepted, approved or processed in any time.
• Our checks are aids. A document passing a check does not mean it will be accepted, and a failed check does not mean it will be rejected.

Your documents belong to you. You give us permission to store, process and display them only as needed to provide the service to you, as described in our privacy policy.

You must have the right to upload what you upload. You must not upload documents that are forged, altered to mislead, unlawful or that belong to someone else without their permission, and you must not use the service to submit false information to any authority or lender.

You can store files in your own Google Drive, Microsoft OneDrive or Dropbox. Your use of those services is governed by their terms, and we are not responsible for their availability or for changes you or they make to your files. If you move or delete files outside the service, your checklist may show them as missing.

Some features, such as the AI document check and cover letter drafting, use artificial intelligence. They are optional and can make mistakes. Review everything before relying on it or sending it to anyone. You stay responsible for what you submit in an application.

It is free to get started. Some additional features may have a charge, and we will show the price and what is included before you pay. Allowances for free features, such as a number of scans or compressions, may be limited.

Payments are handled by our payment provider, Paddle, who is the seller of record for paid subscriptions and also handles VAT. Subscriptions renew automatically until you cancel, and you can cancel at any time in Account Settings. You keep paid features until the end of the period you have paid for.

If you are a consumer you may have a legal right to cancel within 14 days of buying. If you ask us to start the service straight away, you may lose that right once the service has been fully provided, or you may need to pay for the part already used. Nothing in these terms affects your statutory rights.

Please do not:

• misuse the service, interfere with it or try to access other users’ data
• attempt to bypass limits, security measures or the bot protection on our forms
• use automated tools to overload the service, or to scrape it
• use it for anything unlawful

We may suspend or close accounts that break these rules.

We work to keep the service running but cannot promise it will always be available or error-free. We may change, improve or remove features, including adding new application types, and we will give notice where a change significantly affects paid features you have bought.

We will provide the service with reasonable care and skill. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

Subject to that, we are not liable for losses that were not a foreseeable result of our breach, for business losses, or for outcomes that depend on third parties, such as a visa or mortgage decision, a missed appointment or a fee you paid to someone else. Our total liability to you for anything connected with the service is limited to the amount you paid us in the 12 months before the claim, or £50 if you paid nothing.

You can stop using the service and close your account at any time in Account Settings. This deletes your data from our systems as described in the privacy policy. Files in your own connected drive are not deleted by us.

We may update these terms. We will show the date at the top and, for significant changes, tell you in the service or by email. If you keep using the service after a change takes effect, you accept the new terms.

These terms are governed by the laws of England and Wales, and its courts have jurisdiction, although if you are a consumer you also keep any mandatory protections and the right to bring a claim in the courts of the country where you live.

For questions about these terms, use our contact page.